Planning a Nordic Market entry or already have established Nordic e-commerce customers?
Buying products online is a long-established habit of most of the population in the Nordic countries. All of them, Sweden, Denmark, Finland and Norway were out early when it came to building an internet infrastructure, also in thinly populated areas. So, Nordic consumers have been relatively mature in their behavior when it comes to e-commerce […]
How retailers can improve sustainability and profitability in home delivery
Today, home delivery and sustainability are coming together in consumers’ minds. Descartes recently conducted a comprehensive study to help retailers understand not only how this convergence is changing consumer home delivery preferences; but also how retailers can take advantage of these evolving preferences to help themselves and the environment. The good news is that consumers […]
The top six eCommerce trends for 2023 and why businesses shouldn’t ignore them
There are over 60 million eCommerce users in the UK alone (Source: Statista), meaning the vast majority of UK residents now shop online. When a new generation of tech-savvy kids start shopping, the industry will only expand further, so it’s crucial that online retailers continue to innovate if they want to keep growing too. James […]
2023 will be the year that retailers get pragmatic… and that includes supply chains
By Melissa Minkow, Director, Retail Strategy at digital consultancy, CI&T 2022 saw a focus on data sharing and innovation for retail. However, with inflation continuing to soar and the cost-of-living crisis deepening, in 2023 the spotlight will be on the consumer and meeting their needs in the most pragmatic ways possible. Consumers will be spending their […]
Achieving eCommerce growth in a recession
How do some businesses not only survive recession but thrive? According to Bain, 10% of organisations did well during previous recessions – and while 17% of public companies suffered, 9% bounced back stronger. But how? As James Hyde, Chief Product Officer & Founder, James and James Fulfilment explains, eCommerce retailers that prioritise core operational issues […]
£1bn: The estimated trade impact of logistics network strikes
Home delivery specialist ParcelHero has warned the combined ‘perfect storm’ of logistics-network strikes will impact on £1bn of trade and deliver a blow to shoppers, retailers and manufacturers alike. ParcelHero’s Head of Consumer Research, David Jinks M.I.L.T., says: ‘The “triple whammy” of industrial actions at ports, postal networks and e-commerce giants means serious disruption. Home deliveries will […]
Supply chain disruption is going nowhere – what can retailers learn and take forward
By Suzette Meadows, Lead Consultant, Contact Centre/Unified Communications, Exponential-e While many retailers are beginning to bounce back from the worst effects of the pandemic, others continue to see their bottom lines negatively impacted by its fallout, whether in the form of supply chain delays, staff shortages or rising living costs. All these obstacles pose a […]
Just 16% of UK consumers are satisfied with delivery services every time
Over two thirds (68%) of UK consumers have had an issue with delivery in the last three months – and, as a result, 24% lost trust in a delivery company and 24% lost trust in the retailer. That’s according to Descartes Systems Group’s latest Consumer Online Delivery Research, which set out to assess consumers’ online […]
Action demanded on UK’s LGV driver shortage
Two of the UK’s biggest business groups, Logistics UK and British Retail Consortium (BRC) have written to the Department for Business, Energy and Industrial Strategy (BEIS) to outline key three steps the government can take to overcome the national HGV driver shortage problem and protect the supply chain. According to the groups, which together represent more than 23,000 […]
Big changes ahead as supermarkets embrace smart tech
A study has found that nine in ten Brits now believe the average supermarket will be significantly different in just nine years’ time, with many of the changes that people predict being once the stuff of sci-fi films. The ThoughtWorks research showed that just over a quarter of adults (26%) believed the supermarket checkout will […]
