Delivery is no longer simply an operational concern. It has a direct impact on customer acquisition and retention, margin, brand reputation and the ability to compete.
Drawing from the latest research and industry insights, Richard Lim, CEO of Retail Economics, will reveal how delivery and returns performance directly impacts customer acquisition, loyalty, profitability and competitiveness. Based on analysis of more than 100 online ordering and returns experiences and a survey of over 2,000 UK households, the research identifies what defines delivery excellence, where retailers are exceeding or falling short of customer expectations, and the strategies businesses must prioritise to remain competitive amid rising consumer demands, increasing costs and ongoing supply chain pressures.
BIO
Richard is Chief Executive Officer of Retail Economics, an independent economics research consultancy focused on the consumer and retail industry. He also sits on the Strategic Advisory Board at the University of East Anglia’s School of Economics, ranked in the top 10 departments in Economics in the UK. Previously, Richard held the position of Chief Economist at the British Retail Consortium before heading up the Retail Insight and Analytics team. Richard was voted as a Top Ten Voice for Linked for sharing his insights on the retail industry, has been recognised as a top retail influencer by RETHINK RETAIL in 2023 and also appeared in the final of The Apprentice as one of Lord Sugar’s advisors.
Supply chains are becoming more complex, but the systems and processes supporting them do not always evolve at the same pace.
This session explores how organisations can design operations that are easier to adapt, connect and improve, reducing the friction between change and value. Drawing on lessons from ERP and business transformation, we will look at why some organisations realise value quickly while others become constrained by the very systems designed to support them.
BIO
Jamie Watts is Managing Director of Mysoft, with over 15 years’ experience across enterprise software, ERP, finance and digital transformation. He leads Mysoft’s growth strategy while maintaining the people-first culture at the heart of the business. Jamie is passionate about helping ambitious organisations use technology to improve performance, drive efficiency and achieve sustainable growth. His experience spans Sage X3, Sage Intacct and Mysoft’s own technology, including X3CloudDocs, with a strong focus on innovation, customer success and delivering meaningful business transformation across manufacturing, distribution and technology-led sectors.
What if you could turn a real supply chain challenge into a working computer vision application in minutes? In this fast-paced, interactive session, the audience will take the lead, sharing the safety, efficiency and quality issues affecting their operations. Together, we will select one challenge and build a working application live. You will see how quickly an idea can move from operational frustration to practical solution, while helping shape the application as it develops. Come with a challenge, contribute your ideas and leave inspired by what computer vision could make possible across your own supply chain operations.
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Chrissie Jamieson is VP of Marketing at viso.ai, where she leads global go-to-market strategy, brand, demand generation and product marketing for the company’s computer vision technology. She specialises in turning complex technology into clear, compelling propositions that drive awareness, adoption and business growth. With a hands-on, commercially focused approach, Chrissie develops integrated campaigns, events, partnerships and community programmes that connect innovative AI solutions with the people and organisations that can benefit from them.
Welcome to the Credibility Decade: a practical look at why transparency, accountability and honest progress now matter more than polished promises in sustainability and business.
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Alan has been a sustainability entrepreneur for the past 18 years. Having established a carbon management consultancy in 2006, Alan has been lucky enough to work with many early adopters and industry leaders across a wide range of industries. In 2022 he co-founded Neutral Carbon Zone with an exceptional team of talented colleagues to create a tech-enabled solution for managing organisational, operational and supply-chain emissions, to take motivated clients on their journey to net zero.
Building resilience in supply chains is about getting the basics right. protecting yourself from vulnerabilities that come from outside our organisation that can severely impact our business. How to protect yourself with Cyber Essentials certification, focusing on the key technical controls to implement.
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Anjali is a business development specialist with nearly two decades of cross‑sector experience and an MSc in International Relations Theory. At IASME, she works with FTSE 350 organisations to embed Cyber Essentials into supply chain assurance, supports IASME Certification Bodies to grow their business, and engages with trade bodies and SMEs to strengthen resilience against cyber attack.
Modern supply chains go beyond collaboration, requiring control and confidence. Carl explores why scaling often fails and how seamless handovers drive visibility, decision-making, and resilient, high-performing networks.
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Carl McInerney is the Regional Commercial Director UK & Ireland of Connected Load Carrier, dedicated to building a collaborative ecosystem and setting thestandard for digitising supply chains.
With over 30 years in the international FMCG and Food & Grocery sectors he is on a mission to help retailers, producers and service providers turn theirphysical supply chain into a digital advantage.
Carl understands that global supply chains are powered by an “unseen engine” of reusable assets and believes the time is right to implement affordabletechnology to automate the exchange of critical operational data between supply chain partners.
Ultimately, he is focused on leveraging the power of digital assets to drive resilience, productivity and profit for the good of the industry and CLC customers.
In my presentation I will cover the challenges faced in today’s Global Supply Chains and how these might be managed through the introduction of technology.
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Tim has over 30 years’ experience with the logistics industry, having worked for various 3PLs during the 90s, where he encountered a number of transport management software solutions. Tim cofounded 3T Logistics in 2000. Formed as a 4PL and technology business, 3T developed software, taking advantage of emerging technologies to automate and optimise the end-to-end transport management process. Tim joined Solvares in 2024 as the UK Country Manager, responsible for promoting Solvares’ state of the art Transport Management solutions in the UK market. Solvares solutions help companies manage transport more efficiently, reduce transport cost and CO2 while improving visibility and control.
Discover how AI Vision transforms everyday cameras into real-time operational intelligence, enabling safer operations, higher OEE, and leaner, more resilient supply chains at scale.
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Nico Klingler is Co-Founder and Co-CEO of viso.ai, where he helps manufacturers and supply chain organizations achieve safer, leaner, and more resilientoperations through AI vision. Under his leadership, viso.ai delivers comprehensive solutions that turn existing camera infrastructure into real-time visibilityacross safety, quality, and operational performance.
As the driving force behind viso.ai’s strategy and growth, Nico ensures that innovations in computer vision directly advance HSE performance, OEE, and operational excellence across complex industrial environments.
Retail’s biggest problem isn’t demand; it’s delivery. Customers don’t forgive delivery failures anymore. We reveal new 2026 findings on the shocking impact of broken promises and reveal exactly where retailers are losing trust, money and loyalty, and what it takes to win the delivery game for good.
Richard Lim – BIO
Bobbie Ttooulis – BIO
Sambi Pai – BIO
A Case Study of the Supply Chain Planning Project at Carrington Textiles.
Carrington Textiles are a global workwear textile manufacturer who decided to implement a Supply Chain Planning suite of software with sofco Ltd. This is the story of this project with a focus on balancing success and stress.
Jonathan Ogg – BIO
Jonathan Ogg is a Senior Consultant at sofco who specialises in working with Food and Consumer Packaged Goods, Specialist Retail and General Manufacturing customers. His role is mainly working in the Pre-Sales Environment, but he has also spent a significant amount of time on Project Delivery with customers such as Liz Earle, Signet Jewelers and Carrington Textiles. Prior to joining sofco in Jonathan worked for over 18 years in a similar roles for Supply Chain Planning and ERP vendors and before that spent 17 years working in industry in different roles in Purchasing and Supply Chain Management.
Stuart Pritchard – BIO
With nearly 30 years of experience in global manufacturing, Stuart Pritchard has led supply chain operations across sectors including materials handling, specialty chemicals, and textile finishing. Played a key role in implementing S&OP processes that have enhanced production planning, inventory control, and purchasing efficiency.
Jim will look at good practice in the management of work-related road risk along with the latest free resources from the award-winning National Highways Driving for Better Business programme.
BIO
Jim has held a number of senior roles within the Freight Transport Association (now known as Logistics UK) for over 30 years, prior to joining the Driving for Better Business Programme. His roles have included private and public sector, including General Manager of Membership Relations and Sector Head for Retail & Manufacturing at the FTA, being both a member of the Business Board and Senior Commercial teams. Previously he was at Nottinghamshire County Council as a Technical officer in the Highways & Transportation team.
A keynote on how to nurture a winning mindset through raising awareness. A practical session that leaves you with some key strategies to improve your business and performance immediately.
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With over 30 years of experience in sales leadership, training, and coaching, Eddie is a charismatic business leader passionate about transforming teams and organisations. Specialising in Emotional Intelligence, Eddie helps companies, leaders and teams foster a winning mindset, aligning goals with actionable strategies to drive peak performance. Known for his practical, engaging approach, he blends real-world experience with proven techniques to deliver immediate results. Eddie’s dynamic keynotes inspire audiences to raise self-awareness, build resilience, and unlock their full potential, leaving them equipped with strategies to improve business performance and achieve lasting success.
Product-specific rules of origin criteria in free trade agreements determine whether access to preferential tariffs may be applied. This seminar will provide insight into overseas manufacturing and procurement strategy and tariff-relief.
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Alinea is a term derived from Latin, meaning “a new train of thought.” Holly Piggott joined Alinea Customs as director in 2019. Alinea Customs are a UK customs brokerage and international trade consultancy that provides customs clearance and advisory across all aspects of UK customs compliance and practice. She holds an LLM in International Corporate and Commercial Law from The Dickson Poon School of Law at King’s College and is a regular editorial contributor to Trade Finance Global.
