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Supply chains critical to educate fleet masses about electric vehicles

By Tomas Edwards, CMO, Daloop

Sustainability is a heavily discussed topic right now, with individuals and businesses seeking to have less impact on the environment as they become more aware of the increasing threats to our planet.

One of the clearest moves toward a more sustainable environment is the purchase of an Electric Vehicle (EV).  EV sales are continuing to rise alongside correlating proposals over infrastructure and manufacturing developments. With sales of new combustion-engine vehicles set to end in 2030 and the UK government’s latest proposal to legislate that 50% of automakers’ sales must be electric by 2028, the trend is clear.

However, anxieties over the transition remain ever-present in conversations that I have with fleet managers, drivers and in some of the more negative articles I’ve read.

The switch to EV is happening

The transition away from combustion engines is set to become mainstream. Recent surveys show that investment in EVs continues to rise with more EVs purchased in March 2022 alone than in the whole of 2019.

Alongside this impressive statistic, the trends indicate that increasing numbers of businesses and people are planning on making the switch. According to research from BP, 43% of managers and 41% of drivers expect to make the switch to EVs within two years. Survey results in May from major tyre manufacturer, Bridgestone, revealed that 67% of motorists intend to switch. Of that figure, 47% want to change to an EV to save on fuel bills, while 56% are sold by the environmental benefits. This is interesting and highlights the conscious effort being made to reduce carbon emissions and improve sustainability.

This is happening not only on an individual level but also across the vehicle industry. Over the past year, we have seen Ford, Nissan, Renault, and Mitsubishi all making commitments to massively invest in EV production. It is the same for luxury carmakers, with Mercedes-Benz, Bentley, and Jaguar-Land Rover all announcing pledges to reduce their greenhouse gas emissions.

Anxieties persist

Despite these positive statistics, anxieties remain around the EV transition process but some of these problems are simply out of most businesses’ and governmental control. Take for example, the issues surrounding global supply chains. Volkswagen announced earlier this month that they will deliver no new EVs to customers in Europe and the US for the rest of 2022 due to sell-out of battery-powered models, citing issues within supply chains as primary cause.

Away from supply chain issues, unfortunately, and broadly reflecting the same issues facing individuals, general anxieties around fleet electrification amongst businesses persist. The main concerns regularly discussed relate to the driving range of EVs and whether necessary infrastructure will be in place to support transport decarbonization. This is where education needs to occur, because such worries can only exist if you believe that the roadside on-demand fuel supplymodel will be replicated come 2030 and beyond.   It won’t.  Charging facilities will be found at home, at work, at leisure and retail sites – anywhere where vehicles are parked for the necessary length of time. That being the case, charge will be obtained before it’s necessary and road-side facilities will be used en-route for seldom taken longer journeys.

Regardless, the UK government’s promise to increase the number of electric charge points by more than ten times to 300,000 by 2030 was broadly welcomed across the industry.

This announcement included new standards and legislation which means EV operators will have to provide real-time data for customers to check the status of charge points, and apps for customers to find the nearest available charger. Enterprises clearly have a role to play in supporting this proposal. To reduce EV charging anxiety, it is imperative that the infrastructure to support the EV transition is in place.

This is where companies like Daloop, with our data-driven mobility management software, can deliver clear benefits to fleets and businesses and alleviate concerns that some may have about EV charging and range anxiety. The software that fleet managers and businesses use to manage their EV operations is just as essential in keeping their vehicles on the road as the charge points themselves. With the correct, data-driven approach, the EV transition can be a seamless and valuable choice for any individual or business without compromising on either efficiency or costs.

Invest in our planet

Sustainability and ‘saving our planet’ is clearly one of the top drivers for switching to EVs and, in April, we had the annual World Earth awareness day.  This provided an opportunity for us all to reflect on our impact on climate change and assess what we can do to reduce our carbon footprint. The theme this year was “invest in our planet”. Evidently a key investment individuals and businesses are making to reduce their carbon footprint is with the purchasing of an EV. This remains an important step, especially as the transport sector has continuously been a leading source of greenhouse gas emissions across the globe.

Aside from the environmental factor, it also makes economic sense. Research from Compare the Market found that driving an electric car for a year cost almost £600 less than a petrol equivalent after recent fuel price increases. Moreover, for businesses’ by using the right software fleet managers can safeguard journey routes and ensure that EV fleets are maintained and operated efficiently.

With the government setting clear commitments for all new HGVs to be zero-emission by 2040 and all car and van sales similarly needing to hit 100% zero-emission by 2035. EVs are now one of the most important investments that can be made to achieve global net-zero by the mid-century.

Your potential to reduce carbon emissions

This year, to support Earth Day 2022, Daloop launched a new online platform: Daloop.Earth. This platform provides business owners with an accurate, visual reflection of their potential to reduce global carbon emissions. The platform uses a simple calculation to illustrate the potential impact of a business’s fleet transition and quantifies emissions for focus and action as we all begin to make efforts toward a more sustainable transport industry.

Supply chain disruption is going nowhere – what can retailers learn and take forward

By Suzette Meadows, Lead Consultant, Contact Centre/Unified Communications, Exponential-e

While many retailers are beginning to bounce back from the worst effects of the pandemic, others continue to see their bottom lines negatively impacted by its fallout, whether in the form of supply chain delays, staff shortages or rising living costs. All these obstacles pose a potentially disastrous threat if not handled correctly and are challenging retailers to adapt if they’re to survive and thrive in a post-pandemic context.

Technology will be a crucial part of that equation, helping boost operational efficiency and deliver those seamless customer experiences that are crucial for maintaining customer loyalty. Striking a balance between online and in store experiences is central to this process, and there are several learnings that retailers should be taking forward to drive omnichannel success.

  1. Understanding technology as a core foundation to a seamless retail experience

The draw of having hundreds and thousands of retailers at our fingertips shows no sign of diminishing, with the pandemic further accelerating the trend towards online shopping. Consumers today prize convenience and near-unlimited choice, so retailers simply have to adapt both the in-store experience – which while less popular than several years ago, is still a key source of revenue for many traditional retailers – and online shopping to their ever-changing needs and demands.

Technology will undoubtedly play a pivotal role in this process, helping both online and bricks and mortar stores underpin their product offerings with efficient operations. The last few years have shown that no retailer can predict what will happen in the future, and with supply chain challenges continuing, investing in technology that helps cope with erratic rises and falls in supply is essential preparation for whatever lies ahead.

The potential of software, for instance, is remarkable. Solutions that can help stabilise operations and prepare for unknown terrains, such as Enterprise Resource Planning (ERP) systems, are remarkably mature already and promise transparency across entire business processes. ERP itself makes it possible to track all aspects of production or distribution, financials and back office, while Workforce management solutions can help analyse and predict customer demand and match them with available resources, to ensure your shift patterns and staffing levels are as efficient as possible

These kinds of tools are critical in supporting an omnichannel approach, streamlining processes and gaining greater insight into the business, allowing retailers to make real-time decisions based on what’s best for their customers and employees.

  1. Efficiency is key

The world is as fast paced as it has ever been, and every day customers expect their experiences and products to be delivered at greater speed. Inevitably, this means an increased use of digital channels and a further elevation of the pivotal role contact centres play in the retail sector. Although often overlooked, contact centres are critical to an omnichannel model of customer service, as their customer service agents – who interact with customers over digital channels such as webchat, video and social media – are at the heart of the digital service delivery. The intelligence and insights they glean from interactions with customers are critical to retailers seeking to assign, manage and more effectively track actions and improve customer outcomes, and a big part of why the contact centre has to sit at the heart of planning and managing customer lifecycles.

  1. Putting empathy at the heart of customer service

If there’s one learning we’ve all seen from the pandemic, it’s importance of empathy. Its role in any retailer’s customer experience is crucial and simply has to be factored into a customer’s entire journey.

Video is a great place to start. One thing many of us lost and missed during the pandemic was face-to-face contact, which has in turn led to a newfound appreciation for being able to see each other when we communicate. Where in person is not an option, video can provide customer service agents with the critical information they need to better understand a customer’s emotions – body language.

Technology has other roles to play in helping customer service agents build an accurate picture of a customer’s situation and show empathy, too. Big Data and analytics solutions for example can help them focus on what their customers are actually telling them. The point being that while human empathy is critical to a good customer experience, the best agents will not only be able to use their own skills, but will also be able to use insights generated by technology to improve their customer service delivery.

  1. Brick and mortar stores can still thrive where innovation is involved

Retail organisations have been engaged in a battle between online and in-store shopping for some time. While this battle was certainly heightened by the pandemic, plenty of ‘e-tailers’ and traditional retailers have weathered the challenges and come out the other side stronger. Typically, it’s been those that have demonstrated ingenuity, persistence and a willingness to innovate.

One leader in sustainable energy has been leading by example, embracing digital tools to transform its customer experience and create a seamless journey. To do so, the company is intelligently leveraging the data it has access to, to improve its quality of service, streamline operations and offer a superior experience against competitors. For example, it has adopted a remote payment system and adapted to offer digital menus on its pioneering forecourts, all of which deliver better customer experience and in turn generate huge amounts of data to further personalise and tailor the customer journey. Now, when a visitor connects to charge their car, their regular coffee could be automatically ordered for them, or even a booking made at the gym, or one of the featured restaurants.

Retailers that follow suit will be able to maintain that all-important human touch, while simultaneously introducing a level of efficiency that would previously have been inconceivable.

Innovate to thrive

If retailers want to thrive and succeed in recovering their losses from the pandemic, embracing technology has to be a non-negotiable part of the journey. Digital tools are pivotal to helping retailers deliver the customer experience and service that today’s consumer demands, and a vital enabler of future growth.

Businesses that succeed in carefully assessing their needs and deploying the most appropriate tools to help improve efficiency, demonstrate innovation and enable stronger relationships, will undoubtedly be the market leaders. Others that wish to build the right foundations for seamless operations should look to no further than their example, if they’re to have their own success to celebrate in future.

Employee safety in the logistics industry starts with data collection and analysis

Logistics organisations are under unprecedented pressure to improve not only efficiency, but also employee safety. The COVID-19-inspired spike in demand has highlighted endemic performance problems and created new workplace challenges; how can companies recruit and retain staff in a highly competitive market when the transport and storage industry exhibits a higher rate of injury at all levels of severity compared to other sectors?

Digital transformation provides a chance to improve efficiency, reduce costs and enhance responsiveness to customers, and transform the day-to-day experience for employees. This can only be achieved, however, if organisations get the right data collection and analysis solutions in place that quickly and effectively deliver new insight to logistics teams, explains Peter Ruffley, CEO, Zizo, and Ian Brown, CEO, Excelpoint…

Data Capture Challenge

While there are many technologies associated with digital transformation, in essence it is about data; using data to both automate processes and gain better understanding to drive business improvement.

For many organisations, however, that simple statement is the stumbling point. What data is required? Where is it located? How is it accessed? Can it be used in combination with other sources? Is there any contextual information? How often does it change?

The first question, of course, is: how can data be collected? For warehouse operations still reliant upon many manual, even paper-based processes, data collection is complex and time consuming. It can require significant effort to entice any insight from systems – information which is then out of date in this fast moving environment.  Inefficiencies remain unchecked and safety risks ignored.

Extracting Value

Achieving fast, effective data capture is a priority. No-code automation software that can be configured into a range of solutions for business-critical processes can quickly improve access to information, eliminating the need for multiple inputs across numerous systems. Such software helps businesses to streamline the way they manage people, systems and information, in turn, improving the workforce’s welfare, achieving flexibility and significant cost savings.

For example, from a safety perspective, simple, automated solutions for logging, recording and resolving incidents can both ensure Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) compliance and provide vital insight to ensure the incident is not repeated in the future; while automated safety audits create a structured process where information driven insights support employee safety while meeting compliance regulations.

In addition, the deployment of sensors or wearable devices, connecting to an Industrial Internet of Things (IIoT) platform or at the edge, can very quickly deliver new business insights.  For example, data from smart controls, such as loading docks, blind intersections and door openings can be used for operational improvements, as well as ensuring employees are safe and following protocols.

Employee Safety

With a holistic overview of operations, logistics managers gain confidence to make better decisions regarding both performance and employee well-being.  Workforces can identify areas where incidents could happen, highlighting risks before an accident occurs. In addition, information gathered from wearable devices can pick up an individual’s lifting techniques, body temperatures, heart rate or distance travelled in the workplace – providing managers with the ability to intervene in any unsafe practices in real-time.

This insight also creates a unified picture of what is happening across the factory or warehouse by highlighting patterns of behaviour that previously may have been undetectable, information that can be used within a feedback loop to drive continual improvements. For example, employees can be offered specific interactive and data-driven training – which will not only enhance employee wellbeing, but also improve employee productivity, in turn, increasing their satisfaction.

This is crucial as, according to the Health and Safety Executive,training helps people acquire the skills, knowledge and attitudes to make them competent in the health and safety aspects of their work.’ Such programmes, driven by data-insight, can ensure that individuals performing a task have the competence to do so without putting the health and safety of others or themselves at risk.

Conclusion

Good employees are hard to find right now. For an industry experiencing a significantly higher number of safety incidents – for example forklift accidents account for approximately 85 deaths and 34,900 serious injuries each year – more must be done to both improve the operational risk environment and create tailored employee training and education.

Furthermore, employee safety is a great place to kick off a digital transformation programme. With wearables and no-code solutions, the process is simple and creates zero disruption; and the insight is both immediate and accessible for logistics staff. Critically, it builds confidence in the value of data amongst logistics teams, accelerating their commitment to transformation and helping to create an appetite for data driven change.

Once businesses realise the benefits and can see the impact, such as better employee safety, warehouse managers will begin to question what else they can do. What else can be improved? What else can be changed for the better? And this is the foundation to driving the digital transformation process forward over time.

How to mitigate carbon emissions in your supply chain

By Zencargo

We have now entered the ‘decisive decade’ and it is time for companies to take sustainable action now. To avoid global temperature rises of above 1.5°C, CO2 emissions need to reach net zero by 2050 and to be cut in half within the next decade.  

The aftermath of COP26 has prompted governments to make climate pledges, and taught businesses and consumers all over the world that sustainability is essential in order to create a resilient future. Companies are beginning to create change by aligning their business goals to sustainable frameworks such as the UN Sustainable Development Goals and the Paris Climate Agreement. 

A recent survey by the United Nations shows that companies rank supply chains as the biggest challenge to improve their sustainability performance. But after such a volatile year for the supply chain industry, tackling another major challenge may be quite daunting. However, businesses can use this an opportunity to create resilience in their supply chains. 

Recognising the potential sustainability can bring to supply chains, we have created a ‘How To’ guide on ‘Cutting CO2 from the supply chain’.

From addressing the challenges and identifying the opportunities, this guide walks through:

  • Why cutting carbon emissions makes commercial sense
  • How stakeholders through the business can benefit
  • Creating the foundations of a sustainable supply chain
  • How business can create an action plan to cut carbon emissions

To find out how you can start to build your sustainable supply chain today, click here to download the guide.

The importance of having an ethical supply chain

A recent Accenture Strategy survey of nearly 30,000 consumers in 35 countries found that more than half of UK customers “want companies to take a stand on issues they care about such as sustainability, transparency and fair employment practices.”

In today’s world consumers expect products that are safe, sustainable, and responsibly sourced.  They want to buy and connect with brands who care about the products and services that they offer; who value the importance of an ethical supply chain that will incorporate social and human rights together with environmental considerations into how they do business across the world.  To deliver on these expectations and secure consumer trust, businesses must ensure their supply chains are wholly transparent.

An ethical supply chain focuses on the need for corporate social responsibility, working to produce products and services in a way that treats its workers and the environment, ethically.  The pressure is mounting from all sides: NGOs, investors, governments, and consumers are all demanding more from retailers and brands.

Segura was founded in 2012 to combine digital expertise with detailed knowledge of global supply chains, in order to create a simple-to-use business solution. They deliver market leading solutions to retailers, focused on helping them to achieve ethical, sustainable and compliant multi-tiered supply chains through automatic supplier onboarding, mapping and reporting.

Peter Needle, Founder and President at Segura says that “our aim is that one day every product will come with provenance: accessible, trustworthy information about origin, journey and impact.  We want to empower shoppers to drive progress through their purchasing power and at the same time, generate rewards for brands making a positive impact on people and planet.”

Retailers have spent decades working on their supplier relationships. However, most of their focus has been on making apparel at the right price and ever faster – typically by increasing the number of suppliers. In a competitive marketplace, failure to respond to consumer demands can be catastrophic. But retailers have moved from dealing with a small number of large apparel manufacturers close to home, to a vast array of suppliers all over the globe.

Many solutions have sprung up over recent years, to try and help brands have more visibility and control over their suppliers. However, these companies don’t always offer the complete package and very often falter after the first tier of interrogations.

Peter believes that it is important to start with a central ‘top down’ system.  “The Segura platform has the capacity to map and validate all suppliers through multiple tiers, capture their supplier compliance and standards information, verify this by linking to audit and certification partners, and to draw in data from bottom-up tracking and other vertical systems.

“Once you have visibility in both breadth and depth over your supply chain, you can also target measures that will improve performance.  Observing the buying patterns of your suppliers will help you identify and tackle the many inefficiencies that exist. The savings made in this area can be ploughed back into your suppliers in exchange for improvements in their ethical and sustainability performance.”

Segura’s view is that any business should first adopt a central, top-down platform to map out all suppliers through multiple tiers, validate the suppliers , and provide advanced reporting, acting as the collaboration and control system. Once it has been embedded, other specialist solutions can be onboarded, and their value greatly leveraged. Peter believes that “tracking the orders cannot be underestimated, it gives suppliers fewer opportunities to use unwanted third parties, or factories in lower tiers that may be sub-standard.”

Segura is the only solution on the market with an order capture and validation function, their software platform provides a 360-degree view of every supplier within their clients supply chain.  The platform enables sustainable and ethical sourcing through multi-tier supplier mapping, compliance and reporting, providing retailers with the assurance that each product, and everything in it, has been made in good quality, ethical factories.

Hobbs, the premium British womenswear brand is the most recent TFG fashion brand to sign up with Segura, helping them to capture and map their supply chain by order, validating their suppliers as compliant with TFGs’ CSR standards.

“We are very proud to have successfully gone live with Whistles, Hobbs, River Island and a number of iconic brands so far and are moving forward with a number of other high-profile retailers” says Peter. “It’s confirmation that our knowledge and expertise delivers transparency and compliance for retailers, so that they can be sure that their suppliers are both sustainable and ethical.”

In conclusion, the landscape of supplier sourcing is changing rapidly and the demand to bring more visibility, control and accountability to retailers and brands is constantly growing.  Consumer demand has spoken, and they will not accept a brand without full supplier transparency.

Why your supply chain needs a dynamic cost model

By Zencargo

The last 18 months have seen the freight market at its most turbulent — and expensive — in living memory.  While most shippers know that they’re paying more, monitoring exactly how much more and how it affects profitability remains a challenge.

However, by moving to a dynamic cost model, logistics managers can adapt to market changes both quickly and strategically. Here are a few reasons why you should consider building one.

Costs are more unpredictable than ever

In a fluid freight market, total landed costs can vary from shipment to shipment, week to week or even day to day.

For example, additional sources of unplanned-for costs include:

  • Addition surcharges (PSS, GRI, Equipment Fees, Congestion Fees)
  • D&D charges from congested ports and delays with collection
  • Fluctuating haulage and trucking rates

Shippers need to manage profitability in real time

Decisions over what cargo to move, what to hold and what to expedite now need to be taken on a SKU by SKU basis.

That’s because cost variability means a profitable shipment in one month may become a loss-maker in the next, even with the same goods, in the same size container, on the same route and carriers. Especially in recent months, freight, storage, D&D and transport surcharges have varied significantly.

Without visibility over these elements, logistics teams lack the right information to see when an item becomes overall unprofitable, risking losses that won’t be apparent for months.

Building good data foundations gives you a long-term advantage

Once you have designed and built your model, you’ll be set up to measure progress and pinpoint key areas to reduce costs and improve performance.

Other opportunities might include:

  • Being able to hold suppliers accountable for hitting cargo ready dates
  • Reducing dwell times at node points to control extra charges
  • Keeping all the players across your supply chain informed

Ultimately, building a flexible model can help you to manage a lot of problems with one set of numbers.

For a step-by-step walkthrough on how to build your model, download Zencargo’s Cost Visibility handbook now.

DOWNLOAD: Shipping and Distribution – The State of the Deskless Workforce

Are staffing problems leaving your business high and dry? Download Quinyx’s new report for invaluable employee retention and scheduling advice. 

Current worker shortages in the UK are continuing to cause problems. Many firms are desperately trying to avoid business disruption as they attempt to plug staffing gaps, whilst running the risk of overworking existing team members too.

Workforce management solution provider Quinyx has released a new report aimed at leaders within the shipping and distribution sectors. Full of useful tips and advice on staff scheduling and employee engagement, the report outlines findings from Quinyx’s recent study of ‘deskless’ workers in the industry, highlighting what matters most to employees.

As the sector faces uncertainty following COVID-19 and Brexit, looking after loyal staff has never been more important. Quinyx’s report contains key insights on employee retention, plus details of how managers can implement scheduling processes to make day-to-day operations run more smoothly.

Download your free copy here.

INDUSTRY SPOTLIGHT: T S Europe helps you manage logistics uncertainty

The lorry driver shortage is making headlines again. Grocery store shelves are empty, the prices of goods are increasing, and businesses are beginning to worry. The logistics world is volatile as industries are faced with the challenge of acclimating to the new, demanding changes.

Amid the chaos, Transport Services Europe has embraced the storm and is actively adapting to the new changes. By continuously analysing the market, keeping up with freight affairs, and speaking to different suppliers, we have formulated a comprehensive approach to tackle the driver shortage.

The business model of T S Europe is structured around providing a service that ensures fluid and transparent communication with an emphasis on reliability, – all while remaining competitive.  As a result, we have established, maintained and developed positive relationships with clients, such as Aldi, and McDonald’s.

The impact of Brexit and Covid has led to companies being faced with late deliveries, customs problems, and a competitive market. When transportation issues arise in the supply chain, businesses and consumers alike face the consequences. As such, T S Europe highlights the importance of establishing mutual trust with your transport partners. The added security of having a transport partner by your side every step of the way is crucial for a business to run smoothly.

In times of need, a helping hand makes all the difference.

tseurope.co.uk

What does good subscription box fulfilment look like?

By Prolog Fulfilment

Back in 2017 the Royal Mail report on subscription boxes predicted a rapid growth in demand over the next 4 years. Now, post pandemic, the latest report sees the value of the UK market having more than doubled in that period:

  • The subscription box market has grown by 135% since 2017.
  • Shoppers spent £1.4 billion on subscription boxes in 2020.
  • In 2020 deliveries of subscription boxes in the UK were just shy of 88 million.
  • The UK market is forecast to grow to £1.8 billion by 2025.

Subscription Boxes – A Trend for Our Time

Subscription boxes tap into the psyche of the ecommerce shopper. They’re the perfect antidote for consumers who are tired of endless choice and are looking for personalised packages offering a dopamine-fuelled rush of excitement each time a new box arrives.

Add into the mix two lengthy UK lockdowns during which ecommerce sales rose by around 80% and the rise of the subscription boxes begins to look inevitable. The most popular subscription box items are currently: male grooming, beauty products, fashions, niche food and drink products such as craft beers, gins and snacks.

Retail and Fulfilment Partnerships Make Subscription Box Success

Most subscription boxes start out simple, then become more complicated as customisation develops. Providing repeat items each month is simple. Additional customer approval and choice is manageable. Once they require individually customised bundles of items, though, it’s time to find a fulfilment partner.

What is Subscription Box Fulfilment?

Customised subscription box fulfilment is a complex task, requiring the development of failsafe processes on the part of logistics partners:

  • Inventory Management and Stock Control. Subscription boxes succeed or fail on their ability to adapt to individual consumer demand, fast.
  • Picking, Packing and Kitting. Well-trained warehouse staff assemble the boxes. Additional services are offered such as branding, gift notes and personalised extras.
  • The subscription box is shipped efficiently by trusted carriers. Any returns are dealt with promptly and efficiently by your fulfilment partner.

What Does Good Subscription Box Fulfilment Look Like?

Now is a great time for ecommerce retailers to dip their toe in the sector. Success depends on picking the right product and choosing a fulfilment partner you can trust.

Not sure how to assess the range of 3PLs on offer? Contact Prolog Fulfilment for expert guidance and support. We provide kitting, subscription box fulfilment, print & mailing solutions and prompt returns processing. Our goal is always to exceed your customers’ expectations and provide end-to-end visibility.

  1. Warehouse Management System. Comprehensive systems management for warehousing, ensuring seamless order fulfilment, and a prompt and faultless service for customers.
  2. E-Fulfilment Solutions. Fully integrated software and ecommerce fulfilment means that you can deliver personalised subscription services to customers, confident that complex orders are handled efficiently.
  3. Dedicated Customer Support Team. Prolog’s dedicated support team is on hand should you need us. You also have access to your account portal to review orders.
  4. Continuous Improvement. We make cost savings for customers through innovation. The additional value is an enhanced customer experience.

We’re excited by the potential of the subscription box market here at Prolog Fulfilment and we look forward to working with new retail partners throughout 2022.

Zencargo announces online event to address the new world of peak rates

As freight rates from Asia to Europe pass the $20,000 per 40ft mark, Zencargo, the digital freight forwarder has announced a new online forum to discuss what shippers can do to manage disruption in their supply chains. 

Scheduled for 14:00 on the 8th July, Surviving Peak Freight is being delivered in collaboration with Lars Jensen, global shipping advisor and CEO of Vespucci Maritime, an ocean freight consultancy.

The online event comes in response to the unprecedented disruption currently shaking ocean freight, where rates are at an all time high, while reliability is at an all time low. Experts now warn that conditions will be disrupted to some extent until H2 2022. In this scenario, the question is no longer ‘When will things get back to normal?’ but ‘What can I do to survive right now?’.

While options for shippers are limited, there are opportunities to manage disruption by planning ahead, collaborating with suppliers and being strategic in modal prioritisation according to shipment value and urgency. This event will explore these strategies, as well as shining a light on what shippers can expect through the rest of the year and into 2022, including: 

  • What we can learn from the current ‘perfect storm’ of rates
  • How to plan for costs in a volatile market
  • Scenario planning for different lengths of disruption
  • Strategies to manage spend at scale

To read more about the webinar and to register, click here and save your place.