In the latest edition of our supply chain industry executive interview series we speak to Matt Benwell, National Sales Manager at Orridge Supply Chain Solutions, about change being the sector’s only constant, the importance of independent expertise when it comes to metrics, Net Zero being very much on the new government’s agenda and the impact of geo-politics…
Tell us about your company, products and services.
At Orridge Supply Chain Services, we provide our clients with an independent and expert measurement of their stock accuracy throughout their supply chain, utilising a series of audit options.
What have been the biggest challenges to the Supply Chain industry over the past 12 months?
From our perspective, efficiency, accuracy and trust continue to be the biggest challenges. In a very uncertain global landscape, every supply chain is having to adapt – with change being the only constant. Keeping the efficiency of a supply chain on point with accurate, timely and complete shipments is more vital now than ever.
And what have been the biggest opportunities?
Developing and maintaining an efficient, accurate and trusted service to whomever the recipient may be. By using an independent expert company to ensure those metrics are achieved will go a long way to build and nurture an environment of success and one of trust.
What is the biggest priority for the Supply Chain industry in 2025?
I think the biggest priority for the supply chain industry is to ensure its resilience. We live in a time with so much global and economic uncertainty, which doesn’t look like it will be going away any time soon, means that waste and inefficiency cannot be ignored.
The knock-on effect to the consumer, in a time of rising living costs, is by far the biggest risk, so taking as many steps as possible to strengthen efficiency and demand fulfilment must be the priority.
What are the main trends you are expecting to see in the market in 2025?
With the election of a new UK government, “Net Zero” is very much back on the agenda. Sustainability, whilst very much on the supply chain radar already, will see more prominence. We think we will also see more and more conversations about circular supply chains as part of the drive to “Net Zero”.
What technology is going to have the biggest impact on the market this year?
Technology already plays a massive role in the modern supply chain, and the investment in this area is significant. The industry is always looking at ways of becoming more efficient, and with the winds of change blowing the way they are, I think we can expect to see a lot of conversations about AI, Drone Technology and carbon reduction tech.
In 2025 we’ll all be talking about…?
The state of the world. Geo-politics is in for a bumpy ride over the next 12 months, but I hope we are all talking about more positive things!
Which person in, or associated with, the Supply Chain industry would you most like to meet?
That’s a very tough question! Of course, someone like Elon Musk, who is albeit a controversial figure, but one who has changed so much about the way we think of the world of supply chain and the innovation he has brought to it. On a more realistic level, I’d like to meet with the new Secretary of State for Business and Trade, Jonathan Reynolds MP, to discuss a whole range of topics related to the supply chain industry!
What’s the most surprising thing you’ve learnt about the Supply Chain sector?
It has to be the overall inclusivity of the industry. We spend a lot of time going to warehouses, and meeting so many people from every background imaginable, who love their jobs and pulling in the same direction. It’s a real example to other industries and one we should be rightly proud of.
You go to the bar at the Total Supply Chain Summit – what’s your tipple of choice?
I do like a real ale. Also partial to a red wine. Wouldn’t say no to a gin and tonic either! Are you buying?!
What’s the most exciting thing about your job?
The people I meet and the scope of the industry. The fact that I get to work with so many different people and get the opportunity to press the reset button every day. None of what we do can just be airlifted into each and every customer, so my grey matter is challenged all the time to create that bespoke solution!
And what’s the most challenging?
None of what we provide is exactly rocket science, but in such a huge industry, it is still a challenge to get our message across. Trying to break down the walls of resistance to change is never easy. However – there is always a door to be opened and I love that.
What’s the best piece of advice you’ve ever been given?
Stick to your mission and don’t get distracted by things which aren’t relevant to you. I think that is true of supply chains. Remember your goals.
For more information, visit Orridge Supply Chain Solutions.
