In the latest instalment of our supply chain industry executive interview series we spoke to Transport Services Europe MD Tom Stangoe about the company, the ongoing challenges posed by COVID-19, industry opportunities and technical innovation…

Tell us about your company, products and services.

Transport Services Europe is a freight forwarding company that operates lines across Europe and the UK. At T S Europe, we believe that each shipment requires the same attention, attentiveness, and care. That is why our brand identity centres around positive customer service. We establish positive relationships with our clients by emphasising the importance of transparency and fluid communication. We aim to be with the customer every step of the way, ensuring the goods are getting delivered when promised, where promised.

What have been the biggest challenges the Supply Chain industry has faced over the past 12 months?

The main challenges the supply chain industry has faced are undoubtedly the pandemic and Brexit. These challenges have compounded the driver shortage, causing turbulence in the supply chain, raising rates and creating delays.

In order for the supply chain to be operational, fluid communication is required between all parties. That is unfortunately the biggest challenge we have come across thus far, and it has been the issue we have placed most importance on. 

And what have been the biggest opportunities?

The last 12 months have brought with them opportunities as the demand for our services has never been higher. Of course, transportation services are always needed, but businesses have begun to see the importance of customer service and understand the importance of communication. This allowed our company to stand out as we were offering a level of customer service that was not commonly found in the European logistics world.

What is the biggest priority for the Supply Chain industry in 2021?

It is critical that the driver shortage crisis gets resolved as it is causing issues across the entire supply chain. Understanding how the pandemic and Brexit have affected the supply chain is key to guaranteeing smooth sailing onwards. It is essential that importance is placed on ensuring there are good working conditions for lorry drivers, as their health and attitude translate into the supply chain.

What are the main trends you are expecting to see in the market in 2022?

The continuing effect of Brexit and Covid-19 will increase barriers to entry for import and, export in the UK. This will result in an increase in local production, increased manufacturing within the UK and, consequently, employment.  

What technology is going to have the biggest impact on the market this year?

An increase use of automation – in particular, around custom clearance AI.

In 2025 we’ll all be talking about…?

The development and adoption of electric trucks in the road haulage industry.

Which person in, or associated with, the Supply Chain industry would you most like to meet?

Matt Moulding, head of Hut Group, is a pioneer in his field and a great businessman.

What’s the most surprising thing you’ve learnt about the Supply Chain sector?

How it is the perfect representation of the domino effect. Every element can create a knock on effect.

What’s the most exciting thing about your job?

The most exciting thing about my job is the environment and the colleagues I am surrounded by.

And what’s the most challenging?

The fast growth of the company, although a big advantage, has also presented some issues.

What’s the best piece of advice you’ve ever been given?

To be honest and transparent with everyone you deal with. Whether dealing with Employees, Customers or Suppliers.

Peaky Blinders or Stranger Things?

Peaky Blinders!