DELIVERY MANAGEMENT: And now it’s ‘returns season’ – Balancing customer satisfaction and productivity
By Neil Baker – Head of Auto ID Sales for Northern Europe, BIXOLON Following the festive peak season, there is little respite for retailers. Unwanted or unsuitable gifts will be returned, making the efficient handling of returns essential to minimise financial and resource losses. 2025 marked a pivotal time for returns. The number of “serial […]
COST REDUCTION MONTH: The £27bn Returns Problem – How retailers can tackle the growing cost of returns
Returns represent a significant and growing challenge for retailers, undermining profitability and adding pressure to already stretched resources. While peak periods like Christmas often bring this issue into sharper focus, the impact of returns continues all year round. Products that were expected to generate profit often end up costing the business in both financial and […]
Returns to Normal
January is a difficult time for retailers and supply chains in general. The dramatic shift from depleted stock to rebuilding inventory causes a strain upon the entire distribution operation. All this, whilst at the same time trying to run business as usual and maintaining customer service levels. This strain is further compounded by the increase […]
Managing the perennial problem of returns
The challenge of managing returns is not new. Traditionally this service and option has been free for many online shoppers to take advantage of. However, many retailers are planning to charge for returns as they strive to curtail the impact of this problem on their revenue. 25% of the UK’s leading brands are now charging […]