The Availability Effect: Why Keeping Shelves Stocked Is Grocery Retail’s Next Competitive Advantage
In grocery retail, trust is built shelf by shelf. Shoppers expect the products they need to be available when they want them, and when they are not, the impact extends far beyond a single missed sale. New research from DHL Supply Chain in partnership with Retail Economics, The Availability Effect: Why trust, margin and loyalty start at […]
Morrisons renews logistics deal with DHL
Supermarket giant Morrisons has awarded DHL Supply Chain with a six-year agreement to handle its wholesale logistics operations. The new agreement will see DHL support Morrisons with order fulfilment, store delivery and IT services as part of the retailer’s wholesale operations, starting with 1,650 stores in the McColl’s Retail Group, exclusively served by Morrisons under […]